Return Policy

At MG Leather Work, we do our best to make every customer happy with their purchase. All our goods are handcrafted with special attention to detail and quality. We understand that unexpected situations may occur and that’s why we offer a clear and fair return policy.

🔧 Defective or Damaged Products

If you have received a product with a manufacturing defect or a product that has been damaged during transportation, we will unconditionally accept its return at our expense and offer:

a full replacement, or
full refund if the replacement is not possible.

MG Leather Work will cover all return and reshipping costs.

🧾 Mistake When Placing an Order

If you have made a mistake when placing an order (for instance, you chose the wrong color, model, or address), we will try to help. A refund is possible under the following conditions:

a customer pays for delivery and return shipping;
the product has not been used and does not contain any signs of wear;
the original packaging is preserved and undamaged.

📦 Return Conditions

Unused Products:
They can be returned in their original condition — without scratches, damage, and signs of wear. The packaging should be preserved.

Custom-made Products:
Products handcrafted according to individual parameters, with personalization, or custom design cannot be returned, unless there's a manufacturing defect.

Used Products:
We do not accept products with clear signs of wear, unless they have defects caused by us.

⏳ Terms of Return

You can return products within 30 days from the day you receive your order.

💬 Individual Approach

If you have a non-standard situation, we are always ready to study it with full understanding. Contact us — we will find a solution that satisfies both parties.

📩 Contacts

For returns and replacements, email us: 📧 info@mgleatherwork.com