Terms and conditions

Terms of Use

Welcome to MG Leather Work!
We are designing handmade leather accessories with a great passion to detail and respect for musicians from around the globe. Please, read our terms of conditions — this will help you better understand how our shop functions and how we process orders.

🛒 Placement of Order

Placing an order on our website is easy — just follow the steps on the product page and its purchase. After the purchase, you will receive an order confirmation to your email with all the necessary details. This confirmation is not the final shipment confirmation — it just means that we have received your order and have started to process it.

We work both with products available in stock and individual orders. Terms of production and preparation for shipment can take from 3 to 5 weeks, depending on the complexity of the product and production workload. We will always let you know when your order is shipped and provide the tracking number.

💳 Payment

Payments are processed via secure payment systems mentioned on our website. We start to process your order only after the payment is confirmed.

If it suddenly turns out that we can’t fulfill your order (for example, because we ran out of material) we will definitely let you know about it and provide a full refund.

🚚 Shipment

If the product is in stock, we will ship it within 3 working days.
If the product is custom-made according to individual request — it will be shipped once it’s ready.

We will let you know about the shipment status and provide a tracking number for tracking the parcel.

📦 Product Description

Each product by MG Leather Work is handcrafted, and we try to accurately convey its appearance through photos and description. However, minor differences in color and texture may occur due to the specifics of leather and your device’s display settings.

We guarantee that everything you’ll receive will meet our high quality standards.

❌ Order Cancellation

You can cancel your order before it is shipped. Once it’s shipped your order cannot be cancelled as the product is already on its way.

🔁 Exchange, Return, and Refund

We responsibly approach the quality of our products and their package. If you receive a product with a manufacturing defect or that does not match the description — we will eagerly replace the product free of charge or issue a full refund if the replacement is not possible.

Please note:

As the majority of our products are handmade and often designed according to individual parameters, we do not accept returns or replacements for reasons such as “I changed my mind/it didn’t fit me”, if the product doesn’t have any manufacturing defects.

We are always open to dialogue — email us if you have any questions, and we will do our best to help you.

💌 Contacts

If you have questions about your order, terms, or products — feel free to contact us via info@mgleatherwork.com. We respond quickly and responsibly.

Thank you for choosing MG Leather Work.

You’re part of the community that values quality, music, and true craftsmanship.